What are our service standards?
PLATO GB Limited is committed to the highest standards of quality and customer care, which is demonstrated by the achievement of ISO9001 and the Investors in People standard.
What you can expect as a customer of PLATO GB Limited?
The PLATO GB brand is a symbol of quality service. We judge our performance in meeting your needs against the following criteria:
- Accurate and clear explanations of the benefits of joining a PLATO Group – we will never knowing mislead you or place you in a group if we think it is unsuitable for your business or personal growth needs
- Accessible – We aim to make the PLATO programme accessible to as many sectors of the small and medium sized business community in Dorset, Hampshire & the Isle of Wight. Where appropriate, we will extend services elsewhere in the UK.
- Appropriate and swift – we will always endeavour to respond to your enquiries quickly and to assess your suitability to participate in a PLATO GB programme quickly and fairly.
- Impact – We will regularly measure how well our service are making a material difference to the performance of your business
- Trust & Confidentiality – We work hard to establish PLATO groups that are formed by bringing together non-competitive businesses who are prepared to work together to improve and grow their business. We are genuinely committed to the provision of Peer Group Learning and to supporting small and medium sized businesses to grow.
- Responsiveness – we meet your needs accurately and in an agreed timescale
Customer satisfaction survey results are available on request.
Customer Comments
PLATO GB is interested in what its customers think. We actively encourage feedback from people and businesses because this is the only real means of ensuring we are providing services that are ‘fit for the purpose’. We seek our customers’ help in continually improving the services or the way that they are offered. We are able to provide references to current and/or previous users of our services to help you to decide if participating in a PLATO programme is right for you and your business.
Please make your comments and suggestions either verbally, electronically or in writing to our registered office at the address below.
What if things go wrong?
PLATO GB is committed to maintaining the highest quality of services by the use of established quality standards but occasionally things can go wrong. In such a case, we undertake the following:
- Complaints will be acknowledged within 2 working days of receipt and dealt with within 10 working days
- All complaints will be treated openly and fairly, so please give us the opportunity to put things right
Please ensure that you present us with all the relevant facts and where possible include dates, times and contact names.
Address your written complaints to the Chief Executive of PLATO GB Limited.
Feedback to:
We value your feedback as this enables us to continuously improve the service we give you. Please send comments/complaints to:
Jacky Stevens OBE
Chief Executive
PLATO GB Limited
Wates House
Wallington Hill
FAREHAM
PO16 7BR Telephone: 08457 35 45 55
Facsimile: 01329 223 223
E-mail: info@platogb.co.uk
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